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Salesforce Agentforce is transforming customer engagement with its AI-powered automation, and Venizum is elevating it even further by enabling seamless communication across multiple languages. With Venizum, all customer communications are stored in three synchronized languages:
Agent Language – Tailored to help your agents understand and efficiently respond to client messages.
Client Language – Ensuring that messages are delivered in the client’s preferred language for a more personalized experience.
Organization Language – The key to unlocking consistency across your database. This feature allows Agentforce to access and translate organizational knowledge, such as articles and resources in real-time into all languages effortlessly.
This innovation not only breaks down language barriers but also improves response times, enhances customer satisfaction, and ensures your team can access and share knowledge globally without additional resources. Venizum ensures every interaction is consistent, culturally relevant, and frictionless, helping your business expand into new markets and build stronger, trust-driven relationships with customers around the world.
1. Tri-Language Synchronization: Supports simultaneous communication in the Agent Language, Client Language, and Organization Language for streamlined collaboration.
2. Automated Language Translation: Translates customer queries, agent responses, and organizational knowledge seamlessly in real time.
3. Dynamic Database Access: Provides agents with immediate access to organizational databases and knowledge articles, translated into the appropriate language.
4. AI-Powered Language Processing: Utilizes advanced AI to ensure accurate, context-aware translations across all languages.
1. Enhanced Global Reach: Breaks language barriers, allowing businesses to engage effectively with customers in diverse markets.
2. Improved Customer Experience: Delivers personalized, culturally relevant communication in the client’s language, boosting satisfaction and loyalty.
3. Increased Agent Efficiency: Simplifies agent workflows by providing tools to understand and respond to clients without needing external translation resources.
4. Faster Problem Resolution: Enables agents to access and deliver translated organizational knowledge instantly, reducing response and resolution times.
5. Competitive Advantage: Positions businesses as inclusive and adaptable, building trust with clients in multiple linguistic regions.
6. Scalable Solution: Adapts easily to new languages as your organization grows into new markets, supporting long-term expansion strategies.
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Increase your translation options’ flexibility.
Take control of your translation process, especially your translation memory.Stop doing administration for the translation process.
Allow verbs to handle it, and spend your time on more valuable things.Prepare dashboards and have a better understanding of your translation process.
Real-time dashboard that shows you where your content is in the process.Empower your Salesforce organization with translation management & localization intelligence.
Our passion lies in developing tailored solutions for the Salesforce ecosystem. With close to two decades of experience in this field, we have consistently delivered results by recognising gaps and ingeniously filling them with our innovative application solutions.
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