Venizum for Salesforce Messaging Enhanced: Unlock global markets

Imagine the possibilities if your business could seamlessly communicate with customers in their native language, no matter where they are in the world. Speaking to customers in their own language not only breaks down barriers but also builds trust, enhances customer satisfaction, and fosters a deeper connection. This ability can transform casual browsers into loyal customers, significantly boosting your brand’s reach and reputation. By prioritizing clear, culturally relevant communication, your business can cater to a diverse global audience, ensuring that every customer feels valued and understood.

Venizum for Salesforce Messaging Enhanced does just that. Optimize the potential of your global outreach directly in your preferred service cloud. This powerful application, designed for companies aiming to maximize their businesses on a global scale, integrates real-time translation capabilities with all of your customer-friendly channels in Salesforce Messaging Enhanced, such as WhatsApp Enhanced and Facebook Messenger, as well as in-app & webb of Salesforce Messaging (MIAW). 

Messaging enhanced allows for customers previous messages to be saved as well, both for the client view and customer view. Allowing for everyone to keep track of what has been said before. Clients can also send pictures and files as they want in Messaging Enhanced, either from the comfort of their own facebook or whatsapp account, or on the web via InApp. 

In today’s global marketplace, customer service is the cornerstone for retaining customers and deepening relationships. The ability to communicate in a customer’s native language is not just preferred—it’s expected, with three-quarters of consumers more likely to repurchase if post-sale support speaks their language (CSA Research).

Imagine engaging with customers worldwide in their native language locally without hiring individuals in those specific countries. We make this a reality, by seamlessly translating customer communications in real-time. This breakthrough feature allows you to expand into new markets with confidence, knowing that language barriers are a thing of the past. Communication is the heart of customer service. Every message can be tailored to the cultural and linguistic nuances of your customers, and you can even add your own translation glossary. This personalized approach not only enhances customer satisfaction but also builds deep, enduring relationships that drive loyalty and repeat business. Each conversation with your customers is an opportunity to learn and adapt. The translation management connector learns by your frequent behavior, and adapts to your needs and desired tone of voice. 

Why juggle multiple tools and teams when you can centralize your global communications natively in salesforce? Reduce operational costs and increase efficiency by managing all your international customer interactions from the same place. This not only streamlines your processes but also frees up resources to focus on strategic growth initiatives.

Verbis by Venizum is not just a tool, it’s your partner in global expansion. By breaking down language barriers, it enables your business to engage with customers around the world like never before. Ready to transform your approach to global communication and customer service within the service console?

Don’t let language barriers limit your growth. Discover how Venizum for Salesforce Messaging Enhanced can revolutionize your business operations. Contact us here to schedule a personalized demo.