Knowledge Translation

Empower your Salesforce Knowledge Article with a layer of translation and localization intelligence.

Knowledge Without Borders

Enable Multi-Language Support for Your Salesforce Articles and FAQs with Venizum Knowledge Translation. Simply create your content in Salesforce and start a new translation project with one click. Verbis automatically generates the first draft of your content in multiple languages and sends it to your translator or proofreader for review.

The translations are so accurate that some businesses choose to publish without human proofreading. Choose between internal and external workflows and initiate translation directly from your knowledge articles.

Facts to love!

Features

Localize and translate your Knowledge articles
Support both internal and external translation workflows
Localize images, videos & hyperlinks
High-quality translation by leveraging your company’s exception database
Bulk handling of multiple Knowledge articles for translation

Benefits

Allow your customer to consume content in their desired language and resolve issues on their own
Connect to your TMS system for seamless flow
Integrate directly into your business system, eliminating any extra steps for translation and localization

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Knowledge Article Translation – FAQ

What is Knowledge Article Translation in Venizum?

Knowledge Article Translation enables organizations to translate and localize Salesforce Knowledge articles and FAQs directly inside Salesforce, helping teams manage multilingual self-service content in a more efficient way.

How does the translation process work?

Users can create content in Salesforce and start a new translation project with one click. Venizum generates a first draft in multiple languages and can then route the content to a translator or proofreader through internal or external workflows.

How does Venizum improve translation quality for Knowledge articles?

Venizum uses advanced context handling to give the translation engine more business and content-specific context. This helps create more accurate translations by considering article type, terminology, purpose, and the Salesforce data surrounding the content.

What content can be localized in Knowledge articles?

In addition to the article text, Venizum can support the localization of images, videos, and hyperlinks, helping teams maintain a more complete multilingual knowledge experience.

Can Knowledge Article Translation support internal teams, external translators, and TMS workflows?

Yes. Venizum supports internal and external translation workflows and can also connect to a Translation Management System for a seamless end-to-end process.

Knowledge Translation Videos

Want to learn more? See our explainer videos!

3 reasons to add Venizum for your translation process!

Increase the flexibility of your translation options.

Manage your translation process, especially your translation memory.

Stop doing administration for the translation process.

Let Verbis handle it so you can focus on more valuable tasks.

Use dashboards to track your translation process.

Real-time dashboard that displays where your content is in the process.