Across email, chat, messaging, knowledge and voice, Verbis enables service teams and AI agents to communicate with each customer in the customer's preferred language, directly within Salesforce.
Verbis handles the language layer. Salesforce still owns routing and service workflows.
POWERED BY THE VERBIS ENTERPRISE COMMUNICATION LAYER
Verbis for Service · Salesforce-native
A customer in Sweden contacts a support agent in China. The organisation follows everything in English. All three views stay synchronised automatically. The language barrier is gone.
The service ambition
Language quietly shapes how your service organisation operates. Cases get routed to whoever speaks the language, not whoever knows the answer. Agents copy conversations into translation tools, losing context, formatting and terminology along the way. Live conversations slow down while agents translate responses. Knowledge exists in one language and falls behind in the rest.
The result shows up in longer handle times, higher staffing costs and the delays and friction your customers remember.
Every new language adds hiring, scheduling and coverage complexity.
The right expert may be available, but the customer is still waiting for the right language skill.
Agents copy, translate and paste conversations while customers wait.
Terminology, product names, tone, formatting and context vary across agents, tools and channels.
Translated articles fall behind the source, limiting self-service and creating more support demand.
Customer content moves outside Salesforce, context gets lost and multilingual service histories become harder to manage.
Verbis detects the customer's language and translates the entire interaction inside Salesforce, automatically. Any agent can support any customer, without dedicated language teams, external tools or copy-and-paste.
Email, chat, messaging or voice arrives in Salesforce in the customer's language, whatever it is.
Verbis identifies the language instantly. No manual selection, no wrong guesses, no setup per conversation.
Your terminology, conversation history and dynamic context keep translations accurate, consistent and true to your brand.
The agent reads and replies in their own working language, directly in Salesforce. Routing, priority and SLA logic run exactly as before.
Verbis translates the reply back automatically. To the customer, it's simply a fluent conversation.
Any agent can support any customer
No copy-and-paste, no external translation tools
No dependency on language-specific staffing
Terminology and context applied automatically
Existing Salesforce routing and service logic stay intact
The full conversation stays on the Salesforce record, in both languages
Customers move between email, chat, voice, self-service and shared documents during the same journey. Verbis brings the same translation intelligence to every channel, while Salesforce stays responsible for the case, routing and customer record.
Understand incoming case email and prepare responses across languages, without moving content into a separate translation tool. Dynamic context keeps translations accurate, consistent and aligned with your company, channel, brand and purpose.
Real-time multilingual conversations across configured channels. Verbis automatically detects and translates both directions in the background, with no extra clicks or workflow interruptions. Context and conversation history stay intact, even across transfers and escalations.
Connected speech, transcription and translation services support multilingual voice workflows. Transcripts and interaction data return to Salesforce according to your contact-centre design.
Make trusted Salesforce knowledge available across languages for customers, agents and AI experiences. Dynamic Glossary preserves approved product names and service terminology.
Customers access information, submit requests and continue service interactions in their preferred language. Language also helps Salesforce determine the right content, form, queue or next step.
Help teams understand customer-provided documents with full Salesforce context. Translated content stays associated with the originating service record, not scattered as untracked files.
Natively built on Salesforce, Verbis brings AI-powered translation into the service workflows your teams already use and extends the same multilingual experience across digital channels and custom applications.
Start with the capabilities you need today and expand at any time within one Salesforce-native translation platform.
Install Verbis once, with Case Management translation included as the core capability from day one.
Each additional capability can be activated independently at any time, without reinstalling or rebuilding the platform.
Real-time translation for chat and messaging channels.
Multilingual knowledge for agents, self-service and AI.
Speech, transcription and real-time translation for voice workflows.
Multilingual portals and digital service journeys.
Translate websites, CMS content and digital experiences beyond Salesforce.
Extend translation to custom applications, content and workflows.
Every capability shares the same translation intelligence, glossary, context and Salesforce-native foundation. Add new capabilities as your needs grow, without starting over.
Add Verbis to the service workflows you already run in Salesforce. We’ll help connect language detection, translation and provider routing to the process you already control.
Explore Verbis architecture
Talk to a Verbis Expert
Fill out the form below to book your meeting using our demo calendar.
Join us at Dreamforce 2026 to see Verbis in action. Find us in the Trailblazer Forest, or catch our session, “Real-Time Voice and Video Translation for Salesforce,” to see it live.
