Case Translation

Let your service agents handle any language instantly via email—no specialists required.

Speak Every Customer's Language Without Extra Staff!

Handle multilingual tickets and quickly provide support to your customers in their native language. Venizums Case Management connector, integrated within your Salesforce service console, enables customer service agents to assist customers in over 150 languages.

Customers expect brands to offer support in their native language, but staffing a multilingual support team can be difficult and expensive. That’s why global companies use Venizums case management connector, which allows monolingual support agents to communicate with customers in any language.

Facts to love!

Features

Support seamless translation of cases with origins from emails, web forms or In-apps
Translate any attachment that your customers send to your agents
Translate to your agents salesforce user language and your Salesforce ORG language
High quality of translation by leveraging your company’s glossary across all clouds

Benefits

Increase agent efficiency by shortening the first response time and reducing the average handling time
Increase customer satisfaction and NPS
Tremendous cost savings compared to hiring native speakers
Simple and intuitive to use, install, and get started in 24 hours
Maintain your existing way of working with Venizum’s Salesforce Native APP.

Salesforce AppExchange Rating

Case Management – FAQ

What is Case Management Translation in Venizum?

Case Management Translation enables translation directly inside Salesforce case workflows, helping service teams manage multilingual cases more efficiently across the full support process.

What content can be translated in Case Management?

Case Management Translation can support translation of case details, descriptions, comments, updates, and agent responses within Salesforce, making it easier to manage communication across languages.

How does Case Management Translation help support teams?

It helps agents understand incoming case information, respond in the customer’s language, and reduce manual translation work. This improves productivity, response quality, and the overall customer experience.

How does Messaging Translation help agents work more efficiently?

Yes. It is designed to help organizations handle multilingual case processes across regions, teams, and languages while keeping work inside Salesforce.

How does Venizum improve translation quality in case workflows?

Venizum adds relevant Salesforce context to the translation process, helping create more accurate and business-relevant translations based on the case, process, and terminology being used.

3 reasons to add Venizum for your translation process!

Increase the flexibility of your translation options.

Manage your translation process, especially your translation memory.

Stop doing administration for the translation process.

Let Verbis handle it so you can focus on more valuable tasks.

Use dashboards to track your translation process.

Real-time dashboard that displays where your content is in the process.