Multilingual Customer Service for the Automotive Industry

15:00 – Welcome Coffee & Networking

Meet automotive companies, Salesforce partners, Venizum and DeepL ahead of Agentforce World Tour Munich.

15:30 – Venizum & DeepL for Automotive Customer Service

How multilingual communication can support global automotive operations across:

• Customer care
• Dealer support
• Roadside assistance
• Connected vehicle services
• Service and warranty cases

15:45 – Multilingual Contact Center with Voice Translation

Live discussion and demonstration of real-time Voice translation inside Salesforce. Including:

• Automatic language detection
• Real-time speech translation
• Agent language settings
• Call transcription and translation
• Storing conversation data in Salesforce

16:15 – What Matters in an Automotive Implementation?

Key considerations when moving into production:

• Supported languages and markets
• Translation and Voice quality
• How quality should be measured
• End-to-end latency
• Why vendor latency figures can be difficult to compare
• Integration with Salesforce and existing contact-center architecture

17:00 – The Business Case

Why automotive companies are looking at multilingual Voice:

• Reduce agent handling time
• Allow agents to support more languages and markets
• Hire right talent, not linguistic capabilities
• Extend service availability
• Improve flexibility across contact centers
• Improve customer satisfaction and resolution times

17:15 – Q&A and Automotive Discussion

Open discussion around real automotive use cases, implementation challenges and multilingual customer experience.

17:30 – Close – transport to Agentforce World Tour Munich (Industries Connect)