Which Customer Service Channel Works Best?

Voice, Email, or Messaging: Customer service has more ways to communicate than ever. Customer service has never had more ways to communicate. A customer can call, send an email, open a messaging conversation, or move between several of these channels during the same issue. So which channel actually works best? The answer depends less on […]

Cost of Language Barriers – $2.1T Lost Yearly

Why Multilingual AI is the Next Business Imperative In a globalized economy, businesses spend millions optimizing acquisition funnels, tuning customer journeys, and scaling support channels. Yet, many overlook a fundamental obstacle sitting right at the front door: the language barrier. According to a report published by Justas Butkus on Ainora.lt, language barriers cost global businesses […]