Imagine every customer interaction speaking your customer’s language!
Venizum is an enterprise-grade platform, and their engineering team demonstrates profound expertise with Salesforce. I highly recommend this native Salesforce translation application to any organization seeking to enhance its customer support or knowledge management capabilities. Translating our knowledge articles at scale exceeded our expectations using Verbis.
We have been using Verbis for Case management and Knowledge for a year now. The impact on our customer service organisation has been just as we hoped, and additional unplanned advantages have included the ability for leadership in product management to have consolidated consumer insights in one language. Best thing about Verbis – the support team. Always responsive and always implementing quick solutions.
We use Verbis to translate Salesforce CMS content and often encounter bugs in the Salesforce platform itself. But we have Venizum, who consistently fixes these bugs and finds workarounds so we can have a lean translation process. The Venizum team provides exceptionally fast support.
Venizum has a great team is always ready to assist and customize the product to our needs. Their team of engineers is extremely knowledgeable, with more than 2 decades of experience within Salesforce. I highly recommend Venizum to any international company, using Salesforce, that needs a simple and powerful tool for translation anywhere in Salesforce.
We found Verbis Translation Workbench by Venizum, which is a must if you are doing any translation projects in Salesforce. The application is native, meaning data only gets stored in my current Salesforce Server. Venizum always walks the extra mile to understand our needs and engineer the platform accordingly. I highly recommend this company to anyone looking to translate anything into Salesforce.
What Salesforce was originally providing for translations for CMS was so unusable that it was a non-starter for us. Our company doesn’t use an outsourced translations company. We do it ourselves. We never even tried to get the CMS out of the box tool that uses XLIFF files into the hands of a content admin because we knew it wouldn’t fly. Verbis was the only way we could get this rocket off the launchpad.
Looking for an easy solution to translate the CMS and also the Knowledge Content within Salesforce, we came across Verbis, which really simplifies the process! Even automatic translations, that just need to be verified with one click, are possible – amazing! Setup and usage are really easy to understand, no need for exhaustive training, which speeds up the process of using it!
At Wish, we manage content in over 15 languages, and this can get tricky. Verbis is the tool that helps streamline content and translation teams’ efforts within Salesforce to improve efficiency. It is a game changer. Service is amazing and always available to help. In addition to the powerful pack they offer, they also provide custom development to fit our needs. I truly recommend the product and service.
We use Verbis as our main translation tool for transcripts and for creating speech files in our video production. It has made a huge impact on our delivery to our customers! The collaboration capabilities, in combination with machine translation, have also made distributing content across languages a breeze.
I recently had the opportunity to test and implement Verbis for one of our key clients, with a focus on Service Cloud functionality. The team was extremely helpful throughout our project and supported us throughout our configuration process. I especially appreciated their openness, the rapid, regular product iterations, and the clear focus on creating a best-in-class Salesforce app. Verbis is not only completely Salesforce-native but also closely aligned with the Well-Architected framework and principles.
Language shouldn't matter. Customers speak their language. Agents work in theirs.
A customer in Sweden contacts a support agent in China. The organisation follows everything in English. All three views stay synchronised automatically. The language barrier is gone.
Trusted by 100+ businesses. Of all sizes. Globally.
Every Salesforce workflow can communicate. The challenge is making them communicate as one.
Customer communication now involves Salesforce, business teams, AI agents, channels, languages, and external providers. When workflows handle communication separately, context, terminology, and process control fragment.
Fragmented context
Customer and business context must be rebuilt for each workflow and provider.
Inconsistent terminology
Teams and markets can apply different terminology, tone and communication rules.
Repeated integrations
Each new use case risks becoming another connection to maintain.
Disconnected processes
AI, translation, localization and human review can sit outside the Salesforce workflow.
Stuck in a Translation Loop That Isn’t Working?
Verbis is the first translation management connector native to Salesforce, ensuring a seamless end-to-end translation and localization process.
Stuck on most sections
- No control over translation cost.
- Slow customer support.
- Manual and inefficient translation processes.
- Difficult collaboration with translators.
- Sensitive data sent outside your organization.
- Complicated installation and slow onboarding.
- No control over translation cost.
- Slow customer support.
- Inefficient translation processes.
- Difficult collaboration with translators.
- Data sent outside your organization.
- Difficult setup and onboarding.
Perfection in every section
- Reduce translation costs.
- Speed up customer support.
- Build smarter translation processes.
- Easy collaboration with translators.
- Keep translation in Salesforce.
- Effortless to install and get started.
VERBIS Service
Communication and multilingual support credibility gap
87%
The Human Connection
of consumers rank the phone as their preferred channel for inquiries and advisory support.
79%
Non-Native Volume
of contact centers handle inquiries from customers who do not speak the local language.
60%
Native Expectation
of non-native speaking consumers expect customer service in their native language.
19%
The Voice Shortage
of contact centers actually provide multilingual support across their voice channels.