The Translation Layer: Building Multilingual Infrastructure in Salesforce

At Venizum, we believe language is no longer a support function. It is infrastructure. That is why we are happy to share The Translation Layer: Enabling Global Communication in the Salesforce Ecosystem, a new book written by our founder and CEO Håkan Sjöberg, together with co-author Brock Hansen. About the Book The Translation Layer is […]

Why Is Translation So Difficult?

In today’s interconnected world, communication across languages is no longer a luxury; it’s a necessity. Whether you’re a business entering new markets, a global team supporting customers, or a content creator seeking international reach, effective translation plays a crucial role in achieving your goals. Yet, even with AI and machine learning making incredible strides, high-quality […]

Home Furnishing Nordic Partners with Venizum to Enhance Multilingual Customer Support

Home Furnishing Nordic (HFN), a leading home furnishings retailer and part of BHG Group, has announced a strategic partnership with Venizum, a provider of Salesforce-native AI translation solutions. This collaboration aims to integrate Venizum’s Translation Management Connectors (TMC) into HFN’s Salesforce Service Cloud, facilitating efficient multilingual customer communication. HFN Partners with Venizum to Enhance Innovation […]

Breaking Language Barriers: How Venizum Enhances Salesforce Agentforce

In today’s interconnected world, businesses must communicate effectively with customers across diverse linguistic backgrounds to remain competitive. Recognizing this challenge, Salesforce partnered with Venizum as an Independent Software Vendor (ISV) to address a critical need: the ability to seamlessly manage multilingual customer interactions within its AI-powered customer service platform, Salesforce Agentforce. Venizum rose to the […]

Venizum for Salesforce Messaging Enhanced: Unlock global markets

Imagine the possibilities if your business could seamlessly communicate with customers in their native language, no matter where they are in the world. Speaking to customers in their own language not only breaks down barriers but also builds trust, enhances customer satisfaction, and fosters a deeper connection. This ability can transform casual browsers into loyal […]

Elevating Customer Support: The Case for Tailored Multilingual Engagement

In today’s global marketplace, exceptional customer service is the cornerstone for retaining customers and deepening relationships. The ability to communicate in a customer’s native language is not just preferred—it’s expected, with three-quarters of consumers more likely to repurchase if post-sale support speaks their language (CSA Research). This underlines the necessity for comprehensive multilingual support strategies. […]

Salesforce Licensing Options with Venizum – A Closer Look at ISV vs. OEM

At Venizum, we offer two primary licensing options tailored to meet the varied needs of businesses: ISV (Independent Software Vendor) and OEM (Original Equipment Manufacturer). Understanding the nuances between these options will help you make an informed decision that aligns with your business strategy and security requirements. Below, we provide a detailed comparison, focusing on […]

The Complete Guide to Salesforce Language Translation

In our interconnected world, where over 7,000 languages are spoken, language barriers are a significant challenge for global businesses. These barriers can hinder internal operations and customer interactions alike. Imagine, nearly 22% of Americans speak a language other than English at home, as reported by the U.S. Census Bureau. This statistic alone underscores the need […]

Data Security of Verbis as Salesforce Native Applications

Executive Summary Salesforce native applications have emerged as a gold standard in customer relationship management (CRM). Designed to integrate with Salesforce seamlessly, Verbis was created from the beginning as a native app to offer unmatched data security, which is a critical consideration for organizations looking to protect their valuable information. In this short article, we’ll […]

Venizum Recognized in Salesforce Partner Innovation Awards

Stockholm, September 15, 2022 – Venizum, the company that develops Salesforce’s new translation tools, has been named the winner of the 2022 Salesforce Partner Innovation Award in the Emerging Technology category. Their tool Verbis Powered by Venizum enables Salesforce customers to automatically translate all data and information into local languages. The solution works in all […]