Your support agents don’t need to share a language with every customer. With Verbis by Venizum, agents work entirely in their own language inside Salesforce Service Cloud, while Verbis translates incoming emails, documents, and replies in real time.

In this demo, a French-speaking customer emails support about an issue with a recently purchased device, including a troubleshooting document attached in French. The agent works entirely in English inside Salesforce Service Cloud — translating the case takes just a few clicks.

What you’ll see:

  • The customer’s email automatically creates a standard Salesforce Case, with both the message and the attached document in French
  • The agent activates translation for the case once; every email that follows is translated automatically from then on
  • Verbis detects French as the customer’s language and translates each incoming email into English directly inside the case
  • The agent replies in English and translates it into French with a single click, preserving the original formatting and branding
  • Glossary management and dynamic context keep product names, terminology, and tone consistent across every translation
  • The attached French document is translated directly within Salesforce, with its original formatting and structure preserved

Every exchange stays in sync across the agent, customer, and org languages, giving agents and supervisors full visibility into the complete conversation history. The demo also shows Verbis’s AI dictation, which turns spoken replies into polished, professional emails, and an AI-generated case summary that gives agents a quick overview of the issue, actions taken, and current status — all without leaving Salesforce.

No. The agent works entirely in their own language — in this demo, English — while Verbis translates the customer’s French emails and documents automatically.

No. The agent activates translation once per case, and every subsequent email in that case is translated automatically after that.

Yes. Attached documents are translated directly within Salesforce, and the translated file is added to the case with its original formatting and structure preserved.

Verbis runs directly inside Salesforce, so agents handle translated cases in the same console and workflows they already use, without switching to another application.

Verbis uses glossary management to keep product names and key terms consistent, and dynamic context to tailor translations to your company’s communication channel and use case.