Your Salesforce support team doesn’t need to share a language with every caller. With Verbis Voice by Venizum, agents speak their own language on live phone calls, while Verbis translates both sides of the conversation in real time.
In this demo, a customer calls Salesforce Service Cloud support about a car problem, speaking Swedish, while the agent answers entirely in English — neither one switches language, tools, or scripts.
What you’ll see:
- The customer calls support and describes a warning light on their car’s dashboard, speaking Swedish throughout
- Verbis translates the customer’s speech into English in real time, so the agent hears and understands it naturally
- The agent asks follow-up questions and gives guidance in English, without needing to speak or understand Swedish
- Verbis translates the agent’s spoken replies back into Swedish for the customer, instantly
- A natural, two-way conversation — each person speaking and hearing their own language throughout the call
The call flows like a normal support conversation: no interpreter on the line, no typing translations back and forth, and no breaks in the natural rhythm of a real conversation.
No. The agent works entirely in their own language — in this demo, English — while Verbis translates the caller’s spoken Swedish in real time, and translates the agent’s replies back for the caller.
This demo shows a live, real-time voice-to-voice conversation, not text chat. Verbis Voice translates spoken language on live calls as the conversation happens.
Verbis Voice is built for real-time conversations, so translation happens as each person speaks, keeping the natural back-and-forth rhythm of a normal phone call.
Verbis runs directly inside Salesforce, so agents handle translated voice calls in the same console and workflows they already use, without switching to another application.
Verbis Voice supports a wide range of languages for real-time voice translation. Get in touch with the Venizum team to confirm coverage for the languages your team needs.