Your customers speak many languages. Your support agents shouldn’t have to. With Verbis by Venizum, every agent can deliver personal support in any language, with real-time translation built directly into Salesforce Service Cloud.

In this demo, a customer writes in French while the agent works in English, without either of them leaving their usual tools.

What you’ll see:

  • The customer starts a chat in French through their usual messaging channel
  • Automatic language detection and instant translation of the customer’s message into the agent’s language
  • A toggle between single-language and dual-language views, plus hover to see the original message
  • The agent replies in English, and Verbis translates the reply in real time
  • The conversation from the customer’s side, with the reply arriving in French
  • Support for quick text, emoji, file transfer, knowledge articles, and more
  • The same experience across WhatsApp, Facebook Messenger, and in-app messaging

Your existing team can serve customers worldwide, whatever language they speak, without switching applications or adding steps to their workflow.

No. Verbis is built directly into Salesforce Service Cloud. Agents work in the same messaging interface they already use, and incoming messages are translated automatically without switching to another application.

Verbis automatically detects the customer’s language and translates the incoming message into the agent’s working language. The agent doesn’t need to select anything during the conversation.

Yes. Agents can switch between a single-language view and a dual-language view, or hover over the eye icon to see the original message.

No. Customers keep using their usual messaging channel and write in their own language. The agent’s replies are translated in real time and appear directly in the chat in the customer’s language.

The same experience works across channels such as WhatsApp, Facebook Messenger and in-app messaging. Verbis messaging also supports features such as quick text, emoji, file transfer and knowledge articles.