Verbis — The Enterprise Communication Layer for Salesforce
One Salesforce-native translation platform for multilingual service across all customer interactions and experiences.
Go Local, the power of translation and localization!
Verbis is often described as a connector to translation engines — and that flexibility is one part of it. But Verbis is a full translation and localization platform in its own right: workflow automation, translation memory, glossary and terminology management, quality control, real-time dashboards, and now live spoken conversation, all built natively into Salesforce. Engine connectivity is one capability among many, not the whole product.
Unlike a bolt-on integration, Verbis works from the inside out. It installs directly inside your org, so translation becomes part of how Salesforce already works — not a separate system layered on top.
Verbis: Translation & Localization app
Verbis lets you translate and localize content and communications across every Salesforce Cloud your team uses — cases, chats, knowledge, marketing, and CMS content — from one native platform. Built on nearly two decades of localization experience, Verbis streamlines the entire translation process end-to-end, so localization stays simple, fast, and accurate.
With an intuitive, native interface, Verbis removes the friction most translation tools add. There’s no separate login, no exporting content to a third-party portal, and no waiting on a disconnected workflow — everything happens where your team already works.
What's Next: Voice-to-Voice Live Translation
Verbis is expanding beyond text. We’re launching voice-to-voice live translation, bringing real-time spoken-language translation directly into Salesforce voice conversations — so agents and customers can talk naturally, each in their own language, with Verbis translating the conversation as it happens.
It’s the next step in the same idea behind Verbis from the start: translation shouldn’t be a separate tool your team switches to. It should be built into the conversation itself, whether that conversation happens in a case, a chat, a document, or now, a live call.
Trust & control
Keep the service process, and provider choices, under enterprise control.
Privacy & Security
Being 100% native on Salesforce means your customer data stays inside Salesforce, a platform built to meet the security and compliance standards enterprises require.
- No proprietary servers.
- All services within your Salesforce org
- No data outside your Salesforce org.
- Salesforce AppExchange security review.
Your data stays in Salesforce.
Always
One point of control
Service interactions may contain personal, confidential or regulated information. Verbis provides a central point for applying configured provider, routing and workflow rules within your Salesforce-centred operating model.
- Centralized Salesforce governance.
- Apply provider, routing and workflow rules.
- Built for your Salesforce-first operating model.
One place to govern it all.
Configured by you.
Your providers, your rules
When an external AI, language, speech or localisation service is selected, relevant content may be transferred to that provider. You remain in control of approving providers, configuring Salesforce access and validating the complete end-to-end workflow for your requirements.
- Choose and approve the providers you trust.
- Control Salesforce access and permissions.
- Validate the complete end-to-end workflow.
You choose. You control.
We follow your rules.
Built 100% native on Salesforce. Security reviewed. Designed for enterprise control.
Using Verbis Across Salesforce
One platform capability. Multiple ways to use it.
Verbis works through ready-to-use business solutions, Salesforce automation, APIs, AI agents and headless experiences.
However your team works today, the same translation intelligence comes with it — nothing has to be rebuilt as new needs come up.
Ready-to-use Verbis solutions
Verbis for Service — multilingual support across service agents, customers and automated processes.
Verbis for Marketing — connects your content and campaigns to translation and professional localization.
Verbis for Sales — natural, multilingual communication for teams working across markets.
Salesforce automation and APIs
Architects can build Verbis directly into Salesforce workflows — Flow, Apex, Agentforce actions, custom applications and APIs — so translation becomes part of the process itself, not a separate integration to maintain.
Everything is configured once through a shared control panel, then reused across every workflow and channel — ready to extend as new needs come up, without rebuilding what's already there.
Salesforce decides when to invoke Verbis; the capability does not need to be rebuilt.
Why Teams Choose Verbis
Venizum is an enterprise-grade platform, and their engineering team demonstrates profound expertise with Salesforce. I highly recommend this native Salesforce translation application to any organization seeking to enhance its customer support or knowledge management capabilities. Translating our knowledge articles at scale exceeded our expectations using Verbis.
We have been using Verbis for Case management and Knowledge for a year now. The impact on our customer service organisation has been just as we hoped, and additional unplanned advantages have included the ability for leadership in product management to have consolidated consumer insights in one language. Best thing about Verbis – the support team. Always responsive and always implementing quick solutions.
We use Verbis to translate Salesforce CMS content and often encounter bugs in the Salesforce platform itself. But we have Venizum, who consistently fixes these bugs and finds workarounds so we can have a lean translation process. The Venizum team provides exceptionally fast support.
Venizum has a great team is always ready to assist and customize the product to our needs. Their team of engineers is extremely knowledgeable, with more than 2 decades of experience within Salesforce. I highly recommend Venizum to any international company, using Salesforce, that needs a simple and powerful tool for translation anywhere in Salesforce.
We found Verbis Translation Workbench by Venizum, which is a must if you are doing any translation projects in Salesforce. The application is native, meaning data only gets stored in my current Salesforce Server. Venizum always walks the extra mile to understand our needs and engineer the platform accordingly. I highly recommend this company to anyone looking to translate anything into Salesforce.
What Salesforce was originally providing for translations for CMS was so unusable that it was a non-starter for us. Our company doesn’t use an outsourced translations company. We do it ourselves. We never even tried to get the CMS out of the box tool that uses XLIFF files into the hands of a content admin because we knew it wouldn’t fly. Verbis was the only way we could get this rocket off the launchpad.
Looking for an easy solution to translate the CMS and also the Knowledge Content within Salesforce, we came across Verbis, which really simplifies the process! Even automatic translations, that just need to be verified with one click, are possible – amazing! Setup and usage are really easy to understand, no need for exhaustive training, which speeds up the process of using it!
At Wish, we manage content in over 15 languages, and this can get tricky. Verbis is the tool that helps streamline content and translation teams’ efforts within Salesforce to improve efficiency. It is a game changer. Service is amazing and always available to help. In addition to the powerful pack they offer, they also provide custom development to fit our needs. I truly recommend the product and service.
We use Verbis as our main translation tool for transcripts and for creating speech files in our video production. It has made a huge impact on our delivery to our customers! The collaboration capabilities, in combination with machine translation, have also made distributing content across languages a breeze.
I recently had the opportunity to test and implement Verbis for one of our key clients, with a focus on Service Cloud functionality. The team was extremely helpful throughout our project and supported us throughout our configuration process. I especially appreciated their openness, the rapid, regular product iterations, and the clear focus on creating a best-in-class Salesforce app. Verbis is not only completely Salesforce-native but also closely aligned with the Well-Architected framework and principles.